At Core5 LLC, our goal is to ensure your complete satisfaction with your purchases. If, your purchase is damaged, you can return it to Core5 LLC within 30 days of purchase date. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.

You have the option of exchanging the item(s) or receiving a refund for the full amount of the item(s) purchased. Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 days for a credit to appear on your credit card statement. If payment was made by check, the refund check will be issued after 10 business days from the date of purchase.

Please read all conditions below. If conditions are not met, Core5 LLC reserves the right to refuse the return.

How to return or exchange an item:

  • In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number. 
  • To request an RMA number by email, please send to 
  • To request an RMA number by phone, call Customer Service at 828-268-9930/ 855-692-6735. 
  • Place the original package into a shipping carton. 
  • Please do not place stickers or shipping labels on the original manufacturer’s package. 
  • The RMA number must be clearly written on the outer box. If you received a label in the email, print the label and tape it to the carton. 
  • We recommend you ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages. 
  • Send pre-authorized returns to:

    Attn: Core5 LLC Returns
    3193 E. Dublin Granville Road
    Columbus, Ohio 43231 

  • All returned or exchanged items must be in new condition, in their original box, and must include all packing material and products. 
  • Defective items may be exchanged at our discretion for the same product. 
  • RMA numbers are valid for 10 days. 
  • Core5 LLC is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. 
No Return/Exchange On:

  • Merchandise received without an RMA secured within two business days of receipt of merchandise. 
  • On apparel that has been worn. 
  • Educational DVDs and books that have been unwrapped and used.